Excelling in today's tough environment of cost control, regulation and pressure is tough to achieve because teams and managers are usually focused on current events and issues. A Centura Transformation is an opportunity for a team to take a step back from day to day business and look to radically (or incrementally) improve their everyday working practices.
This is one of our core services, comprising of 15 weeks of dedicated time with our experienced Centura change agents who will work full time in partnership with you to help make the most of your leadership, people and skills, processes, tools, organisation and structure to ultimately increase productivity and improve your customer experience.
What makes the transformation experience unique is that aside from diagnosis and training, the Centura team will help you to make the changes you identify. Following the transformation you will also have the ongoing support of the Centura team - leaving you with significant improvements and hopefully in excellent shape to take on future objectives and challenges.
What do your customers really think of your product and service?
Are your internal processes optimised and do you have 'pain points'?
How do you manage the work and measure its progress?
Do you have the right people with the right skills organised in the right way?
What is it like being in your team? What do team members really think?